How to win business with collaboration
- June 20th, 2019
Client collaboration is nuanced and means something different in every law firm, but when done properly it can make your firm more profitable.
Leveraging technology as a driver for improved client experience
- December 20th, 2018
I am a believer in the ability of technology to help make the practice of law more efficient—attorneys have greater access to their information and AI tools can help automate the mundane. The focus, …
Is customer experience the competitive edge your firm needs?
- October 2nd, 2018
Customer experience (CX) is critical for law firms. In today’s highly competitive legal market, evaluating client satisfaction gives you the information you need to stay ahead of the competition. …
SmartLaw 2.0: The new future of law
- August 22nd, 2018
How can firms keep up with the rapid changes in the legal market? By practicing SmartLaw and focusing on clients, culture, technology, data and process.
HighQ named a Visionary in the new Gartner Magic Quadrant for Content Collaboration Platforms
- August 6th, 2018
Gartner has positioned HighQ as a Visionary in its 2018 Magic Quadrant for Content Collaboration Platforms report. This is the first year HighQ has appeared in the Visionaries quadrant.
- July 3rd, 2018
HighQ is excited to announce the release of the latest versions of Collaborate (4.4) and Publisher (4.7). New enhancements include the launch of AI Hub, a new offering that will become the natural interface …
5 ways to deliver an amazing client experience with secure, intelligent collaboration tools
- March 22nd, 2018
The age of the customer is here. If you need further confirmation, watch the webinar: 5 ways to deliver amazing client experiences hosted by HighQ Chief Product and Strategy Officer, Stuart Barr with …
The Innovator’s Toolkit - getting creative with legal technology
- February 20th, 2018
The Innovator’s Toolkit webinar, run by HighQ, was attended by over 150 people from within the legal industry. The focus of the session was about how HighQ can help law firms drive change and digital …
SmartLaw + Evolution of Technology
- December 28th, 2017
Listening to Rob MacAdam’s recent Bloomberg Law presentation on SmartLaw, I was reminded about the evolution of legal technology as it relates to my own legal career. When I first started at a large …
ABCs of ACC—Five takeaways from inside the in-house counsel event
- November 14th, 2017
When you spend a bit of time at the “world’s largest gathering of in-house counsel” like we did, thousands of thoughts, concepts and ideas bounce around everywhere. After distilling …
SmartLaw: From client-focused to client-obsessed
- October 30th, 2017
In the future, all successful law firms will claim, and rightly so, that their close client relationships, wrapped around talented people, market insight and deep firm-wide experience, are the foundations …
Win new business by revamping your pitch delivery
- October 2nd, 2017
For high value, strategic prospects, or where there’s opportunity for revenue growth with an existing client, the standard pitching methods just won’t do anymore, and there is an alternative: …
Making the case for a video marketing strategy
- May 17th, 2017
This year, it is said that online video will account for 74% of all internet traffic, a staggering sum that highlights how integral the medium of moving pictures has become to the way we surf the web.
Building client trust and loyalty with engaging legal content
- April 7th, 2017
Ben Wightwick spoke at LMA 2017 on building trust and loyalty with legal content. He explains the content experience funnel and how to use legal content to win business and expand your clients' opportunities.
How law firms can improve email newsletters with personalised content
- September 28th, 2016
The email newsletter is still a powerful communication channel for law firms. But it's not as effective as it once was. How can law firms improve the effectiveness of their email newsletter? By making …
What is HighQ Publisher? [Video]
- September 20th, 2016
In this video, HighQ Publisher's product director Ben Wightwick and HighQ's CSO Stuart Barr speak to Constellation Research's principal analyst Alan Lepofsky about how firms can use the platform …
SmartLaw: Expert insights for the future of law [Free ebook]
- August 3rd, 2016
We asked 15 legal industry experts to share their thoughts with us. We posed the question: "What do you believe lawyers and law firms need to do to prepare for the future of legal services?" …
Why are collaboration tools now becoming mainstream? [Video]
- August 1st, 2016
Collaboration tools have been around for many years now, so why is it that they are only really becoming mainstream now? Watch our quick 1-minute video where Stuart Barr, HighQ's Chief Strategy Officer, …
How to build a culture of client engagement in a law firm
- July 12th, 2016
Today, clients have come to expect a more consultative, almost partnership-like arrangement with the law firms they engage with. Firms must listen to, and fully understand, the needs of their clients. …
Disruption, robots and SmartLaw: Rounding up the Strategic Technology Forum 2016
- June 21st, 2016
This year's focus at the Legal Week Strategic Technology Forum couldn’t have come at a better time for HighQ. Immediately following our forum and very much on topic… It was all about …
Why content is necessary at every stage of the legal client journey
- May 31st, 2016
The marketing and sales funnel is a key part of any business today. The concept of leading a prospect on a journey to becoming a client is commonplace in most sales organisations, and has helped to shape …
Lexpo16 - SmartLaw is firmly on the legal innovation agenda
- April 28th, 2016
Last week, we attended Lexpo, the legal innovation event held in Amsterdam. Run by Rob Ameerun of Legal IT Professionals, the inaugural event had a great agenda packed with tons of talks about the future …
4 reasons why social tools are replacing email in the legal sector
- November 20th, 2015
Technology is ever-evolving. When email arrived back in 1993, it was revolutionary and changed the way most businesses were run. Just like we evolved to email however, so must we eventually evolve away …
Maximising your toolkit: The increasing value of data visualisation
- November 9th, 2015
In business, data is invaluable, and must be treated as such. Data visualisation highlights the importance of data, offering tools and techniques to improve organisations’ ability to understand …
Why omnichannel should be your next marketing focus
- November 3rd, 2015
Today, marketers have the ability to use more sophisticated targeting options and implement local tactics to ensure engagements across all of the target channels. For B2B marketers, therefore, omnichannel …
Publishing and marketing news round-up: October 2015
- October 28th, 2015
This month, we’re exploring the signs that’s you’re delivering the right content, underrated types of content you may be ignoring, and how Hollywood A-listers could be impacting your …
How to be a marketing rockstar: Keeping hold of your clients
- October 8th, 2015
You’ve had the hit debut album. You’ve avoided second album syndrome and improved upon the first. You’re now just one album away from achieving a full rockstar status. [...]
How to be a marketing rockstar: Client value
- October 2nd, 2015
Few bands ever find success overnight. It takes hard work, dedication, creativity, and an overall drive to succeed. In the first part of our marketing rockstar series, we looked at the importance of internal …
7 things we learnt from PM Forum 2015
- September 29th, 2015
Last week saw PM Forum host their yearly conference in Soho, London. The event brought 150 professional marketeers from legal, financial, and other sectors for a day of engaging talks and educational …